Frequently Asked Questions
- How long does it take to receive the top-up on my phone?
- How do I top-up my phone with doctorSIM?
- Can I send a top-up to a phone in another country?
- Why haven't I received my top-up?
- I have not received confirmation of my top-up
- I have received confirmation but the top-up hasn't arrived
- How to redeem my doctorSIM credits?
- How long will my balance last?
- Can I top up data?
- How much data do I get with my top-up?
- Can I cancel my top-up?
- Can I change the phone number once I’ve paid for my top-up?
- Can I change the network provider once I’ve paid for my top-up?
- Why is the top-up I have received less than the amount I paid?
- Why can't I pay for my top-up?