How to request a refund?

If you want to request a refund at doctorSIM, please email us at, together with your order number and all the information you can share about why you want to return it.

We will thoroughly review your case and get back to you as soon as possible.

Please note that refunds will only be valid in cases that comply with our return and cancellation policy, and that delivery times vary depending on the payment method.

Read more:

  1. Cancellation of top-up orders
  2. Cancellation of unlocking orders
  3. Return of unlocking orders
  4. Refunds for payments made with credit or debit card
  5. Refunds for payments made with PayPal
  6. Refunds for payments made with Cryptocurrencies