Quick answers about doctorSIM eSIMs. Open the linked article for full details.
Purchase and delivery
- What is an eSIM? A digital SIM activated with a QR code.
- When do I receive it? Instantly after payment â QR by email and My Account.
- When does validity start? When you connect at destination, not at purchase.
Compatibility and installation
- Is my phone compatible? Compatibility checker
- iPhone / Android install guides â see step-by-step articles in this section.
Common issues
- QR not received
- QR won't scan
- No data at destination â enable roaming
Top-ups and refunds
- Top up from My Account without reinstalling.
- Refund if the eSIM was never activated.