Why do you ask for additional information on my payment?

Requesting additional information on your payment is aimed at guaranteeing the security of the orders you place on our website.

doctorSIM's mission is to provide the very best top-up services on the market, and to achieve this we believe that we must offer you full guarantees and excellent customer support. Occasionally, we ask for additional information to verify that the identity of the buyer and the person who receives the order is the same.

This is done to prevent somebody with your payment information from making purchases without your consent.

As soon as we receive the information requested, we will process your order. If, on the contrary, you prefer to cancel your order, simply reply to us letting us know, and we will issue you a full refund.

If the link we have sent you to verify your code has expired, please contact us via email at info@doctorsim.com and we will send you another one as soon as possible.