Why haven't I received my top-up?

On very rare occasions, some of the top-ups may fail for reasons beyond doctorSIM's control.

If the top-up has not been received after a reasonable period of time, please check your inbox to see if we have emailed you asking for additional information in order to complete the payment. Also, review your spam folder in case our email landed in there.

If we have not requested additional information or contacted you for any other reason, select the option below which best matches your situation:

I have received confirmation but the top-up hasn't arrived

I have not received confirmation of my top-up