How long does it usually take for doctorSIM to reply to emails?

We always strive to respond promptly, typically within a few hours, although we promise to get back to you within 24 hours. Occasionally, due to unforeseen circumstances, there may be a slight delay in our response time. We offer customer support in al languages via email.

While we make every effort to answer all our social media comments and reviews, we highly recommend reaching out to us via email for urgent matters. Our email support ensures the fastest assistance and a guaranteed response.

If you haven't received a reply from us within 24 hours after contacting us at, please follow these steps:

  1. Check your spam or junk folder, as sometimes our emails may end up there unintentionally. We understand this can be frustrating, but it's unfortunately beyond our control. 😢

  2. If you haven't heard back from us, please try contacting us again. While this is uncommon, there might be extenuating circumstances preventing us from responding promptly. Rest assured, we'll do our utmost to provide you with a timely resolution. 😊

Additionally, when reaching out, please kindly provide as much detail as possible about your issue. We're here to assist you and value every inquiry equally, regardless of the nature of the problem or the communication channel. Your patience and understanding are greatly appreciated.