eSIM refund policy
- Full refund: if the eSIM was never installed or activated (never connected to a network at destination).
- Not refundable: once the eSIM connects to a network or any data is consumed.
- Provisioning failure: if we could not deliver your eSIM, you are entitled to a full refund.
How to request
Follow the general process: How to request a refund? and include your eSIM order ID.
We recommend checking device compatibility before purchase to avoid preventable issues.