Before you arrive at your destination
No Service is normal. Travel eSIMs connect when you land in the destination country.
At destination â check this
- Data Roaming ON for the eSIM line (Settings â Cellular â your eSIM).
- The eSIM line is selected for Cellular Data.
- On iPhone, turn off Allow Cellular Data Switching if it falls back to your home SIM.
- Toggle Airplane Mode for 10 seconds.
- Try manual network selection and pick a local carrier.
- Check My Account that the plan has not expired or run out of data.
Still no connection? Contact support with your ICCID and order ID.