Before You Start
Before installing your eSIM:
- Connect to a stable Wi-Fi network.
- Have the email we sent you with your installation details ready.
- Do not lock your device or turn off the screen during the installation process.
You can install your eSIM using either of these two methods:
- Using a QR code (recommended).
- Entering the installation details manually.
Option 1. Install Using a QR Code
Samsung Galaxy
- Go to Settings → Connections → SIM Manager.
- Tap Add eSIM.
- Select Scan QR code from service provider.
- Scan the QR code we sent you by email.
- Wait while your device identifies the mobile plan.
- Tap Add to complete the installation.
Google Pixel
- Go to Settings → Network & Internet → SIMs.
- Tap Add SIM.
- Select Set up an eSIM or Download a SIM, depending on your Android version.
- Scan the QR code we sent you by email.
- Follow the on-screen instructions to complete the installation.
Other Android Devices
The menu path may vary depending on the manufacturer, but you will usually find the option under:
Settings → Network & Internet / Connections / Mobile Networks / SIM Manager → Add eSIM
Then:
- Select the option to scan a QR code.
- Scan the QR code we sent you by email.
- Follow the on-screen instructions.
- Confirm the installation when prompted by your device.
Option 2. Manual Installation
Use this method if you cannot scan the QR code. You will need the SM-DP+ Address and Activation Code included in your doctorSIM email.
Samsung Galaxy
- Go to Settings → Connections → SIM Manager.
- Tap Add eSIM.
- Select Scan QR code from service provider.
- Tap Enter Activation Code.
- Enter the installation details included in the email.
- Tap Connect or Add.
- Wait while the eSIM is downloaded and installed.
Google Pixel
- Go to Settings → Network & Internet → SIMs.
- Tap Add SIM.
- Select Set up an eSIM or Download a SIM.
- On the QR code screen, tap Need help? or the option to enter the details manually.
- Enter the SM-DP+ Address and Activation Code included in the email.
- Follow the on-screen instructions to complete the installation.
Other Android Devices
- Open the menu to Add an eSIM.
- Select Enter Activation Code, Enter Details Manually, or a similar option.
- Enter the SM-DP+ Address and Activation Code included in the email.
- Confirm the installation.
- Wait until your device indicates that the eSIM has been successfully added.