Why can't I pay for my top-up?

On very rare occasions, some payments are declined for reasons beyond doctorSIM's control.

If this is your case and you are having trouble paying, we recommend the following:

  1. Double-check that the card you are using is authorized to make payments.

  2. You can also use our secure payment feature with PayPal or cryptocurrencies; you will be able to choose your favourite payment method once you select the amount for your top-up.

  3. Contact us by replying to any of the emails we sent you, including your order code; our agents will be happy to help you solve your issue as soon as possible.