When a phone cannot be unlocked via IMEI, we recommend our USB cable unlocking service with remote assistance.
If you have already submitted your unlocking request, booked your appointment and now is the time to unlock your phone, click on the button "Remote Support Assistance" that you will find on the left bottom corner of this page.
If you have NOT yet submitted your unlocking request (you do not have to pay again if you have already paid once and are only waiting to unlock your device via USB cable), you can do so by clicking on the links below. We will first try to unlock your phone via IMEI and if that is not possible we’ll offer you our USB cable unlocking service.