If you have already hired the cable unlock service for your Motorola, these are the instructions you must follow to get it started:
- Click here to book your appointment with our Cable Support Manager. The reason for booking an appointment with one of our technicians is to reserve a slot exclusively for you, so he can attend to your needs and answer any questions you may have.
- When the time comes for your appointment click here to chat with one technician.
- If you have any questions or concerns prior to your appointment click here to contact our technical team directly via WhatsApp.
- Below you'll find the programs you need to download and install on your computer to network unlock your Motorola. To save time, we recommend downloading and installing these programs before your appointment with our Cable Support Manager.
Follow the steps below on your computer (with Windows 7 or higher)
Download the software that you can find on the following link: USB Redirector 1.97.
Follow the steps below on your Motorola
When the Cable Support Manager informs you, please follow these steps:
- Turn off the device
- Turn it on by pressing the ON/OFF and the volume down buttons, simultaneously.
- The screen will go black and a menu with the Android robot will come up. Scroll down with the volume down button until you see the option "Factory Mode".
- Press once the ON/OFF button to restart the phone
Important! Do not close the ''USB redirector'' software, not even when it displays that the process was finalized, not until our technician tells you to do so. Please wait for our technician's confirmation on when to close the software, disconnect your Motorola or finalize any other process.
If you have any questions or concerns regarding the unlocking process, please do not hesitate to discuss them with our unlocking expert.