When a phone cannot be unlocked via IMEI, we recommend our USB cable unlocking service with remote assistance.
If you have already submitted your unlocking request, booked your appointment and now is the time to unlock your phone, click on "Remote Support Assistance" which you’ll find in the bottom right-hand corner of the screen.
Please click on the green button in the bottom right-hand corner of the screen to connect to our unlocking expert. Press the green "Remote Support Assistance" button.
If you have NOT yet submitted your unlocking request (you do not have to pay again if you have already paid once and are only waiting to unlock your device via USB cable), you can do so by clicking on the links below. We will first try to unlock your phone via IMEI and if that is not possible we’ll offer you our USB cable unlocking service.
- Click here to unlock a Motorola.
- Click here to unlock an LG.
- Click here to unlock a Samsung.