Device Unlock Service - Checks

In order to check if the unlock has already been applied, we need you to follow these steps:

  • Connect your phone to a WiFi network.
  • Launch the Device Unlock application and select the Permanent Unlock option. Click on the following link if you need help.
  • If the following message is displayed, Device is Permanently Unlocked, you can restart your phone as it has now been successfully unlocked.
  • If the following message appears on your screen, Unlock Failed: This mobile wireless device is not eligible for unlock, we need to review your request.