If you have entered incorrect information in the online form, please contact us as soon as possible.
You have a 10-minute grace period after you submit your request to change any information provided: make, model, country, network provider, IMEI number, etc.
Once this period has expired, it will not be possible to make changes or receive a refund, as the request is automatically processed incurring an internal cost to doctorSIM.
For other incorrectly provided information such as your email address or personal data, you may contact us at any time to make the changes.
To contact us, click on "Help" which appears in the lower right-hand corner of the screen.