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Nokia USB Unlocking Troubleshooting Guide

Have you tried to, or want to, unlock your Nokia using USB cable with doctorSIM but are having problems?

Currently, unlocking your Nokia phone using USB cable is the only way to be able to use your phone on any network, save on your monthly bill and increase its resale value. Below is a link to a tutorial on how to unlock your Nokia using USB cable:

How to unlock your Nokia using USB cable

However, occasionally questions arise during the unlocking process. Below we have listed the most common ones and what to do in each case:

 


1. The program installed doesn’t recognize my phone and the process freezes during Stage 1, Stage 2 or Stage 3.

2. Once the program has recognized my phone, I get the following message: “stage 1 or stage 2…error.”

3. Once the program has read the information on the phone, I get the following message: “Booting phone … Unable to init phone.”

4. The following message appears: “Booting phone … OK, Unable to decrypt hashes”.

5. The phone won’t start after the software program has read the information on it.

6. The following message is displayed: “Stop: Unable to open device, Close following application and try again:, name: ServiceLayer.exe, pid: 2188″"

7. The program displays the following message: "(Backup PM ... Fail - SSL handshake failed).”

8. A “Phone not found" message appears in the bottom left-hand corner of the screen.

 

 

 

1. The program installed doesn’t recognize my phone and the process freezes during Stage 1, Stage 2 or Stage 3.

Wait a few more minutes for the process to finish. If an error message appears, check your internet connection is working and start the process again from the beginning.

 

2. Once the program has recognized my phone, I get the following message: “stage 1 or stage 2…error.”

So the program can read the information on the phone, disable either your firewall, antivirus or security software temporarily.

 

3. Once the program has read the information on the phone, I get the following message: “Booting phone … Unable to init phone.”

Check the phone’s battery is fully charged. If the issue persists, you will need to restore the phone to its original settings and restart the phone. To do so, disconnect the USB cable from the phone, remove the battery, reconnect the cable and then replace the battery. Now turn on the phone pressing the on-off power switch.

 

4. The following message appears: “Booting phone … OK, Unable to decrypt hashes.”

Check the phone’s battery is fully charged and the model of the Nokia is the same that you indicated when you made the request.

 

5. The phone won’t start after the software program has read the information on it.

The phone has probably remained in its original settings. Hold down the on-off power switch for 10-15 seconds and the phone will restart correctly.

 

6. The following message is displayed: “Stop: Unable to open device, Close following application and try again:, name: ServiceLayer.exe, pid: 2188″"

Make sure you completely close the 'Nokia PC Suite' application on your computer or alternately press Control-Alt-Delete and close the Servicelayer.exe application.

 

7. The program displays the following message: "(Backup PM ... Fail - SSL handshake failed).”

Reading the information on the phone failed. Click on "logout" to close the session. Re-click on "login" and press "Read log" again.

 

8. A “Phone not found" message appears in the bottom left-hand corner of the screen.

Disconnect the USB cable from your phone. Go to Settings, then Connectivity > USB > PC Suite mode and then reconnect the USB cable to your Nokia.

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