Have you tried to, or want to, unlock your Motorola with doctorSIM but are having problems?
Unlocking your Motorola via IMEI is the fastest, easiest and safest way to be able to use your phone on any network, save on your monthly bill and increase its resale value.
However, occasionally questions arise during the unlock process. Below we have listed the most common ones and what to do in each case:
1. - My Motorola doesn’t prompt for the unlock code when I insert a SIM card from a network provider different to the original.
2. - The phone prompts for the Subsidy password (Motorola in Argentina).
3. - The phone accepts the unlock code but has no coverage with the new SIM card inserted.
4. - My Motorola does not connect to the internet.
5. - The unlock code doesn’t work or I get an error message when I type it in.
6. - My Motorola is locked to T-Mobile or MetroPCS and does not prompt for the unlock code.
7. - I'm not sure if I selected the correct original operator of my Motorola.
If you are still unable to unlock your phone, please reply to the email we sent you with the unlocking instructions for further assistance.
1. My Motorola doesn’t prompt for the unlock code when I insert a SIM card from a network provider different to the original.
1.1 Check that the device recognizes the SIM card inserted:
Verify that the phone prompts for the SIM card’s PIN. This number is a security measure your Motorola will normally request by default (if activated).
If your phone doesn’t prompt for this security number it means the phone is not recognizing the SIM card being inserted, reason for which it neither prompts for the network unlock code.
Make sure the SIM card is correctly inserted inside the SIM card reader. If that doesn’t solve the issue, we recommend inserting a different SIM card to rule out the possibility that the first SIM card is defective.
1.2 The SIM card is recognized but nonetheless doesn’t prompt for the unlock code:
- Check the phone works with the new SIM card inserted. If so, your Motorola is unlocked.
- We recommend restoring the phone to its factory settings. This process eliminates possible errors preventing the phone from prompting for the network unlock code. You can find the option to restore to factory settings under Settings on the phone’s menu.
1.3 If having tried all of the checks above and the phone still doesn’t prompt for the unlock code, it means your Motorola cannot be unlocked via IMEI. If you have any questions and/or doubts, send an e-mail to firstname.lastname@example.org.
2. The phone prompts for the Subsidy password (Motorola in Argentina).
Restore your Motorola to factory settings, then when the phone informs you that it is subsidy locked leave it turned on for at least 10 hours. After this wait, your phone should prompt you for the network unlock code.
3. The phone accepts the unlock code but has no coverage with the new SIM card inserted.
If the phone doesn’t prompt for the network unlock code again it means the phone is unlocked.
Press the Settings icon on your Motorola, find Network operators and then select the Automatic option. If the phone doesn’t register on the network, change to Manual and select the network you want to connect to directly.
If the phone still won’t connect to the network, there are 3 possible reasons:
- The SIM card inserted doesn’t work with the phone you want to unlock or has not been activated for that network. To rule out either possibility, insert a different SIM card.
- Hardware failure. We recommend contacting Motorola’s technical support team for assistance as there could be an issue with the SIM card reader, the phone’s antenna or something else.
- The Motorola’s IMEI number has been blacklisted due to loss, theft or unpaid bill by the original operator. To check if your Motorola is Blacklisted click on the link below:
Blacklists are updated regularly, however, it is possible that very recent changes are not included in the report you receive. If your Motorola is blocked, you must contact the original operator to confirm if the IMEI number has been reported due to loss, theft or unpaid bill.
4. My Motorola does not connect to the internet.
To connect your Motorola to the internet, you have to configure the phone for your new network provider. We show you how to do this here:
If you still cannot connect to the internet after the configuration, contact your network provider’s customer support team to check that internet service has been activated on your phone.
5. The unlock code doesn’t work or I get an error message when I type it in.
Remove and then reinsert the battery. Wait at least 60 minutes before typing the network unlock code when prompted. If the error persists, reply to the e-mail we sent you with the unlock instructions with the following information:
- A photograph or screenshot displaying the IMEI number of the phone (type *#06# on the keypad).
Also, check that your Motorola hasn’t been rooted or modified at some point in the past. If your phone’s software has been modified, we recommend restoring the phone to factory settings so it responds correctly to the unlock instructions.
6. My Motorola is locked to T-Mobile or MetroPCS and does not prompt for the unlock code.
Check you have the Device Unlock Application installed on the phone.
If so, you must make your request using our Device Unlock App Service by clicking on the link below and selecting either T-Mobile or MetroPCS:
7. I'm not sure if I selected the correct original operator of my Motorola.
To successfully unlock your Motorola cell phone via IMEI it is necessary to indicate the correct network provider. If you think you may have selected the wrong network, verify this information by using our Motorola Original Operator Check.
Regrettably, we are unable to issue you a refund if any of the information provided in the request form is incorrect and which prevents the phone from unlocking successfully.
Select either "Original Country Unknown" or "Network Operator Unknown or Not in List" if you prefer not to use our IMEI phone check and are unsure to which network your Motorola is locked.
NOTE: If we did not answer your questions or you have a different problem unlocking your Motorola, reply to the instructions e-mail we sent you including the message history with a detailed explanation of the problem you are having. In this way, we will be able to locate your request and assist you much quicker.
If you didn’t make your request through doctorSIM, we recommend you click here to request an unlock code for your Motorola. It's the fastest, easiest and safest way of unlocking any Motorola.