In the highly unlikely event that you haven't received the code or voucher for your gift card (PaySafe Card, Steam, or any other) after a reasonable amount of time, first: check your spam or junk mailbox. Sometimes, due to reasons beyond doctorSIM's control, our emails end up there for some email servers (yes, it annoys us too).
If you've already checked all your mailboxes and it's not there, don't worry. You can email info@doctorsim.com, and our agents will get back you within a maximum of 24 hours, although they're usually way quicker. Rest assured, they'll find the best solution for you in no time.
In any case, be sure to let us know your order number. We always provide it to you when you complete your purchase.
Also, remember that you can check the status of your order anytime through this link.