Help Center
Welcome to the doctorSIM Customer Help Center.
-
How long does it usually take for doctorSIM to reply to emails?
We always strive to respond promptly, typically...
-
How long does it take to receive the top-up on my phone?
doctorSIM's top-ups are applied to a phone numb...
-
Having problems completing the unlocking process?
If you have carefully followed the unlocking in...
-
How to request a refund?
If you want to request a refund at doctorSIM, p...
-
Why do you ask for additional information on my payment?
Requesting additional information on your payme...
-
Who is behind doctorSIM?
A team of young entrepreneurs with extensive ex...
-
Is it Possible to Unlock a Blacklisted Phone?
Unlocking a phone on doctorSIM means you can us...
-
About doctorSIM
Everything about doctorSIM! Who we are, why we do this, how we do it and more!
-
Top-ups
Top up your phone with airtime, internet, bundled packages, and other services with doctorSIM.
-
Gift Cards
The best option for gifting or saving on your purchases! Immediate delivery, 100% online.
-
Unlocking Service
Unlocking via IMEI. Pricing, Guarantees, Refunds and Tech Support!
-
Phone Checks
Check out all the information about your device.
-
Payments, Refunds, and Policy
For questions related to transactions, refunds, and service conditions at doctorSIM.
Didn’t find what you were looking for?
Let us help you!
Submit a request